Returns & Exchanges
Due to the perishable nature of our artisanal confections, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.
Inspect Your Order
Upon arrival, please check your Goo Goo Clusters for any heat damage or shipping discrepancies within 48 hours of delivery.
Document Issues
If there is an issue with your treats, please take clear photos of the packaging and the product to help us process your claim.
Contact Support
Email our customer service team with your order number and photo evidence to request a replacement or store credit.
Resolution
Our team will review your request and, if approved, will issue a refund to your original payment method or ship a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing